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Fair banking: ending the financial exclusion of immigrants
Banking services are essential for immigrants as they build social capital, enter the workforce in a new country, and launch companies or entrepreneurial initiatives. Immigrants arriving in Israel in the last two years have consistently reported major obstacles and unfair treatment from banks, preventing access to banking services and funds that they wish to bring to Israel in order to build new lives here.
Know Your Rights & Get Help
From Israel's banking regulator:
How to report problems to the regulator
The Bank of Israel has a complaint form with two steps. Here is how to use it.
The original link is here. You need to scroll down for Russian instructions. You will need to use in-browser translation for the forms.
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Step 1
"You should file a complaint with the Director of Public Complaints at your bank or credit card company.
To file a complaint online with any of the departments, click here.
The bank's response to your complaint will usually be sent to you within 45 days, in accordance with the instructions of the bank inspector, unless it is an exceptional case."
Step 2
If the Bank/Credit Card Company's Complaints Department did not receive a response, or does not meet your requirements, you may contact us in writing, enclosing the response received from the Complaints Department and specifying your grievances.
The complaint should contain as much detail as possible that is relevant to the case. The complaint will be forwarded by us to the bank/credit card company and will be the basis for an audit.
To file a complaint with the Citizens' Complaint Office at the Bank Inspector's Office, click here.
